TERMS AND CONDITIONS
Payment or Deposit required to start an order (non-refundable). We accept cash, checks, and credit cards (VISA, Master Card, and Discover). Quotes are valid for 30 days.
Once the quote and artwork is approved, our turnaround time is approximately 7-21 business days. Depending on our schedule, we can also offer rush services for those that need their orders sooner.
Please submit these requirements at least 7 business days prior to your deadline. If we do not receive these requirements within the time frame, your order is subject to be delayed.
-Finalized Garment Selection (style, quantity, size, and colors)
Customer responsibility: Throughout the process of an order, various issues can pop up regarding the artwork or garments that you will need to address. (For example: if a certain garment color is out of stock, we would contact you and ask for an alternative option.) If we do not hear from you and do not resolve these issues in a timely manner, the turnaround time can be subject to delays.
In cases where our distributors have back ordered or discontinued certain garments, we can offer substitute garments for the out of stock items, or we can wait until the stock is replenished. Please keep in mind that turnaround time may be affected, resulting in delays.
With every order, we will provide a digital mock up and 1 revision. If additional mock ups are needed, the hourly artwork fee will be applied. It is the customer's responsibility to check the mock up for any misspellings or other errors. This especially applies to designs that have a list of names. If everything looks right, please confirm with us that the artwork is ready for print. If we do no hear from you in a timely manner, the turnaround time can be subject to delays.
Digital mock ups give a general idea of what the product will look like, but do not exactly translate to the final product. If you have specific dimensions, Pantone colors, and print placement details in mind, please let us know. With these parameters, we will do our best to get as close as possible. If these details are not given to us, we may use our best judgment and will not be held responsible.
When we do screen setup, we apply the image to a screen, and then set up the job. The customer owns the artwork given, not the screen(s) itself. After a job is completed, Grandline Graphics will reclaim the screen to be recycled for new jobs.
After every job, we breakdown the screens, thus the minimums would apply to reorders are well. So please order a few extra garments if you feel that you may need them.
Choosing the garment is the customer’s responsibility. We cannot guarantee that the customer will like the garment they have chosen, but will guarantee the print. Customers are expected to do their own research (we can provide you with the resources) on garments in regards to size, color, and style. We encourage our customers to come in to our shop and examine available samples. If we do not stock a particular item, you may purchase a sample and have it shipped to our shop.
Customer Supplied Garments
We have a standard misprint allowance of 2-3% per order and will not be held responsible for the misprints. You will not be billed for misprints, but please order a few extra shirts to compensate for this if exact quantities are required.
We are not responsible for customer brought-in garments however if there is a misprint, we can offer a full refund or re-print/re-embroidery.
We require our contract screen printing clients to provide a detailed list of items such as: style number, size breakdown, and color with each order.
The art of screenprinting is a manual process. Sure, we have the latest technology in automated printing, however there are countless variables that can make this process an imperfect one. Loading a t-shirt into our machine is a manual process, thus print locations will vary slightly from one to another and may not be perfectly straight. We do our best to print consistently, but the fact is that the garments themselves are imperfect.
This is the reality of screenprinting. In some cases, if we misprint on a garment we will not charge you for that item. We recommend ordering a few extra pieces if you need exact numbers to stay on the safe side.
In some rare cases that we have made a big error (like printing on the wrong garments, printing the wrong design, or printing on the wrong location), we will reprint the job for you.
Terms and conditions are subject to change without notice.
Returns accepted for damaged products only ie bad prints, damaged shirts. Returns will not be accepted for size exchanges. Please notify us via email to authorize return. A restocking fee of $6 for returns will be charged for returns without authorization.